What Will You Learn?

• 1. **Cisco Collaboration Portfolio**: Understand the components of Cisco's collaboration solutions, including Unified Communications Manager (CUCM), Unity Connection, UCCX, and Unified IM and Presence.
• 2. **Voice and Video Fundamentals**: Learn about communication protocols, codecs, and standards used in voice and video networks.
• 3. **CUCM Configuration**: Configure and manage CUCM for call control, signaling, and media services.
• 4. **Unity Connection**: Deploy and administer Unity Connection for voicemail and unified messaging services.
• 5. **UCCX Configuration**: Set up and manage UCCX for inbound and outbound contact center operations.
• 6. **Unified IM and Presence**: Implement IM and presence features for real-time collaboration.
• 7. **Quality of Service (QoS)**: Understand QoS mechanisms for ensuring high-quality voice and video communications.
• 8. **Security Measures**: Implement security measures and compliance standards to protect collaboration solutions.
• 9. **Troubleshooting Skills**: Develop skills in troubleshooting common issues and performing diagnostics.
• 10. **Integration with Third-party Systems**: Configure integration with other systems to enhance collaboration capabilities.
• 11. **Unified Communications Manager Express (CME)**: Deploy and manage CME for small to medium-sized businesses.
• 12. **Migration and Upgrade Strategies**: Plan and execute migration and upgrade projects for seamless transitions.